• Problem Statement
Over the last few months, the management department noticed several instances of workplace disagreements which included vertical conflict and incivility at Mount Sinai Medical Center. The major drawback that comes with the conflicts that health professionals waste a lot of time exchanging words when they should be applying significant approaches such as patient-centered care. More than four patients reported that they did not receive treatment or prescription drugs at the appropriate time, which reduces their chances of recovery. The problem of work conflict one reason there were less improved patient outcome instances for a few months.
• Major Goals
Implementing Excellent Conflict Resolutions
One goal associated with the proposed change is improving the way of handling of workplace conflicts. Every organization faces hiccups related to employee disagreements. However, there are better ways to solve such circumstances rather than spending hours exchanging uncouth words. The better the manner of conflict resolution, the more the instances of improved performance for every employee and the health organization as a whole.
Application of Team-Building Approach
Teamwork is a critical aspect when it comes to the health organization. When health professionals work in collaboration to improve healthcare delivery, the number of patients who recover from illnesses escalates as mortality rate reduces. Hence, it is crucial that all health professional of the Mount Sinai Medical Center work on their team-building skills so that they can devise more innovative measures of healthcare delivery. In addition, more teamwork equals less vertical conflicts and incivility.
• Teaching Strategies
PowerPoint is the most recommended presentation strategy for the proposal. The PowerPoint slides will be short and precise. I understand that learners need to understand every section of the proposed change, thus, PowerPoint has an organized structure. In conjunction with that, and the viewers will listen to audio with similar information as the one in the PowerPoint Slides. My plan is to let the PowerPoint and audio play to the end at first. After that, the representation will commence again but the learners will be free to get clarification of every section, where I will pause the presentation and explain where need be.
• Action Plan
The primary action plan is this proposal involves one major execution. Mount Sinai Medical Center will implement a method of conflict resolution which involves identification of the root of work conflict, the establishment of a convenient solution for both conflicting parties and establishment of an agreement. In addition, the healthcare organization can assign a competent employee the post of a mediator. For that reason, vertical conflicts and incivility cases will be easy to solve before they become too challenging to handle. Apart from that, there is a need for encouraging employees to participate in workplace games so that they can understand the importance of teamwork.
• The implication for Nursing Practice
The most crucial implication of the proposal in relation to nursing practice is that nurses should consider working in collaboration with each other and other health professionals so that they can improve healthcare delivery and outcomes. Through participating in workplace games, nurses will appreciate the concept of team-building, thus, focus on working together without creating conflicts.
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