Supply Chain Management and Business Objectives

Case Study: Waitrose Supermarket Supply Chain Strategy

Case Study: Waitrose Supermarkets

In order for a business to meet all the needs of its customers and the consumers, the business must devise a good strategy to manage its supply chain so that the right goods are availed to the customers at the right time and place. While it might be easy to take the everyday fast-moving consumer goods such as milk and bread for granted, the supermarket store must manage its supply chain well and ensure that these goods are not just in stock but are also fresh as expected by the visiting customers. It implies that the supermarket must come up with a proper logistics algorithm for replenishment and replacement. While the supermarket is not a primary producer, it falls within the peripheral levels of the supply chain thus being closer to the consumers than the direct producers such as manufacturers. For this reason, it must ensure that there is proper integration of information, inventory, transportation and packaging where necessary to guarantee the continued flow of goods and other key resources like information. This paper provides a case analysis for Waitrose Supermarkets in terms of its supply chain management.

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Waitrose convenience stores are part of the UK based John Lewis Partnership. The supermarket has more than 280 convenience stores or locations across the United Kingdom. The chain supermarket was founded in 1904 by three partners; Waite, Rose, and Taylor and it has since grown to become one of the most valued retailers in terms of its focus on quality and value of service to its customers. In a survey conducted in 2010, the supermarket outdid the rest in its category as the preferred food and grocery retailer. Based on the fact that the items the supermarket received top marks for are even fast-moving consumer goods and the chain store was voted for its continued focus on the quality of service and value, then it implies that its supply chain management strategy is worth assessing to explore the approaches used and how it can be improved further.

Waitrose has a current workforce of about 68,000 employees. Its sales revenue amounts to £5,400.4 million with an operating income of £173.5 million and net income of £123.3 million. The supermarket is not listed on the stock exchange through the parent company, John Lewis Partnership is listed on the London Stocks Exchange trading under the banner BD32.L and BD45.L. it accounts for 4.3% of the market share in the United Kingdom. It was ranked third by the UK Brand Index competing squarely with brands like Tesco, Marks & Spencer and Sainsbury’s.


Case Study: Waitrose Supermarkets. 1

Task 1: Relationship between Supply Chain Management and Business Objectives. 2

AC 1.1 Supply Chain Management and Logistics within Waitrose Value Chain. 2

AC 1.2: Importance of Logistics and Supply Chain management (SCM) in Waitrose. 3

TASK 2: Information Technology and Optimisation of Supplier Relationships. 5

AC 2.1: Role of information technology within Waitrose Supply Chain. 5

AC 2.2: How Waitrose can improve its Supply Chain Strategy and manage its Relationships. 7

TASK 3: Role of Information Technology in SCM… 10

AC 3.1 Effectiveness of IT in Managing Supply Chain within Waitrose. 10

AC 3.2 Importance of ERP in Achieving Integrated Supply Chain. 11

AC 3.3 Contribution of IT to SCM within Waitrose. 12

TASK 4: Role of Logistics and Procurement in SCM… 13

AC 4.1 Role of Logistics in SCM using JIT Methodology. 13

AC 4.2 Waitrose Procurement Practices for Fruits and Vegetables. 14

AC 4.3 Factors for Improving Procurement Practices within Waitrose- Delivery Times. 14

TASK 5: Strategy for Improvement of Supply Chain. 16

AC 5.1: Waitrose’s Strategy of managing Supply Chain. 16

References: 18

Task 1: Relationship between Supply Chain Management and Business Objectives

AC 1.1 Supply Chain Management and Logistics within Waitrose Value Chain

Waitrose’ supply chain management has five basic value chain functions that help the company in achieving its business objectives of providing value to the customers. Figure 1, below is a chart that gives an overview of these functions the way it applies to Waitrose Supermarket. The first value chain activity is the inbound logistics. Among the activities under the inbound logistics include receiving fresh produce from farmers. Inbound logistics also involves receiving inventory from other suppliers and warehousing as well as inventory control of received goods.

Another primary activity in the value chain involves operations within the Waitrose Supermarkets departments where the inventory received are transformed into goods that can be bought by the target consumers and customers. Outbound logistics form important value chain activities that are responsible for warehousing and distribution activities that avail the goods and products to the intended customers and consumers.

Marketing and sales activities are an important part of the Waitrose value chain as these activities are responsible for the identification of customer needs and then generating sales of the products. Waitrose has a strong customer support system that performs another activity in the value chain of ensuring that the products’ value is enhanced and maintained. Waitrose has created value through the Waitrose supply chain by aligning the objectives of the company with the suppliers and providing a platform for data interchange. By using the web-based data interchange (SEDEX) to share information between the company and the suppliers. The timely exchange of data and information creates value to the value chain by allowing for planning and forecasting of important activities and measuring current work practices and processes. This also allows for standardization hence create more value in the value chain.

The modern business environment puts a lot of emphasis on corporate social responsibility and the environment it is to the best interest of the business and society for the business to incorporate CSR and consider the environmental impact of all its plans including supply chain management strategies. Waitrose has come up with several initiatives that not only enhance the relationship with the trading partners in the supply chain network but also incorporate CSR and sustainability as an integral part of the entire plan. The following is an evaluation of the approach and the initiatives.

AC 1.2: Importance of Logistics and Supply Chain management (SCM) in Waitrose

Logistics plays an important role in the supply chain management due to its importance in procurement among other functions. Logistics plays a multifaceted role in the supply chain management of the supermarket. First, it is essential in the management of the flow of inputs from the suppliers into the warehouses, stores and within the company. Logistics is further responsible for the management of the flow of materials and information resources within the company through the different operations. Finally, it ensures that the flow of these materials to customers is well managed to guarantee success and efficiency. Therefore, logistics can be seen on two perspectives or angles in terms of inward logistics and outbound logistics where the former is responsible for managing the flow of resources and materials from the suppliers to the company while the latter manages the flow of the materials and necessary resources from the firm to the customers. The flow chart below provides an overview of the inward and outbound logistics for Waitrose Supermarkets.

Figure 1: Waitrose Logistics

The flow chart above has assumed that the suppliers adhere strictly to the value challenge given by the company and thus there are no backorders. However, in case of any back orders from either suppliers or external customers, it is assumed that they are not significant to affect the judgment on the performance and efficiency of the supply chain management strategy. The functions of procurement, which are an integral part of logistics, are generally present in the network facilities and distribution options of a supply chain. This makes a supply chain a very important part of logistics. For this reason, transformation of the materials into intermediate and final products is part of the functions that a supply chain performs and which are of importance to logistics as the goods are distributed to the final customers.

As an important part of the supply chain management (SCM), logistics management is responsible for planning, implementation, and control of the efficient, operational flow and storage of the merchandise and all related information between the points of origin and the consumption destinations with the purpose of meeting customer requirements. The flow may be forward or reverse. Logistics entails “getting in the right way, the right product, in the right quantity and right quality, in the right place at the right time, for the right customer at the right cost” (Bales et al 2004).

TASK 2: Information Technology and Optimisation of Supplier Relationships

AC 2.1: Role of information technology within Waitrose Supply Chain

Waitrose has taken extended enterprise resource planning seriously and this is seen from the way the company has adopted the use of information technology platforms to enhance efficiency. IT application infrastructure is an important element in providing a strong pillar for many business processes. Many businesses have implemented IT application infrastructure and any business that does not embrace this change is likely to be beaten in the competition race in the market as it struggles with new challenges of efficiency. One of the advantages that accrue to a business when it puts these IT application infrastructure in place is enhanced visibility within the supply chain network. In addition, it becomes easier for the business to standardise many procedures and processes within the organisation and with the partners. The IT application infrastructure also promotes accountability and the departmental automation that accompanies the infrastructure enhances efficiency in operations. The advancement in technological innovations has availed many IT solutions in the market and a business min the modern business environment has a large pool of options to choose from as customised solutions are made to suit business needs. Another factor, besides competition and the need to benefit from the mentioned advantages, which necessitates a firm to embrace IT solutions in its processes and operations is the fact that most businesses in the modern world operate across borders in one way or another.  For instance, there are many businesses that have gone international (for instance, Tesco, Wal-Mart and Marks & Spencer in the Chain Supermarkets category). There are those that have not globalised their operations on that scale but still deal with external suppliers. All these call for integration of some sort to ensure smooth and efficient running of the established business relationships.

Waitrose, through the John Lewis Partnership, has a data interchange platform called the supplier data exchange or SEDEX. Through this web based platform, the company manages ethical and responsible practices within the global supply chain. To ensure that ethical standards are met, the company’s suppliers must accomplish relevant self-assessment tests so that their relevant labor standards are assessment. This assessment also enables the company to assess the working practices at the supplier sites.

AC 2.2: How Waitrose can improve its Supply Chain Strategy and manage its Relationships

A good supply chain strategy must be one that integrates information, resources, transportation and time in a way that ensures efficiency and continuous flow of these vital elements within the supply chain. Since there are possible risks associated with supply chain management, an integrated supply chain must have well-laid measures intended to manage these risks. Therefore, having a supply chain risk management strategy is an important indicator of success in performance and management of risks associated with supply chains. Some of the risks and vulnerabilities in the supply chain are caused by lack of access to information or a lag in the supply chain information system. To mitigate this and ensure that the supply chain is efficient, the company must ensure it achieves supply chain visibility. This visibility ensures that the reaction time is minimised and the event is detected in time, the projected or apparent consequences are determined in time and evaluated and relevant responses put in place.

An integrated supply chain strategy must therefore have mechanisms that pull together the different players in the supply chain network. These mechanisms must be able to carry out thorough and accurate risk assessment and come up with mitigation strategies and offer appropriate responses to any unanticipated disruptions in the supply chain network. Aqua Management Consulting (2010) provides five essential drivers to achieving an integrated supply chain strategy.

For a company to have an integrated supply chain strategy, it needs to have an integrated supply planning where the supply planning processes are synchronised with the consumers, manufacturers, suppliers and logistics. Within this aspect of supply planning, the business needs to incorporate other aspects such as vendor managed inventory processing and supplier rationalization.  This implies that as the supermarket strives to have an optimal demand-supply matching at the consumer end, this must also be worked for at the supplier side. This factor when pursued ensures increased efficiency and reduced costs of operation.

Another driver is the product design and development that targets concurrent engineering as a tool of achieving differentiation of the business from other competitors. As an example using the current case, Waitrose came up with a strategy of product engineering and brand image differentiation in 2010 when it launched its products as essential Waitrose and using simple white packaging for the products. In order for this approach to be effective, all the stakeholders must be involved.

AC 2.2.1. Through Collaborative Planning

Collaborative  planning fulfilment and replenishment is another factor and an important driver to the success of an integrated supply chain strategy and it involves the putting together of business procedures and intelligence by various trading partners or players in the supply chain to ensure success in supply chain planning and execution of related processes. Therefore, since it involves linking sales and marketing processes and procedures, this should be accompanied by integrating structural processes to allow information sharing that there is improved visibility for all the players involves into the other’s critical activities. There are a number of factors that fall under this factor:

  1. Retail event collaboration where key elements such as promotions and advertising are adequately planned to reduce logistics costs. This is also important because it helps in preventing out-of-stocks situations and excessive inventory. A collaborative framework like this helps the players to take advantage of the collective planning of processes and events.
  2. Adopting demand collaborative replenishment framework where manufacturers and suppliers adopt make-to-demand strategy while the retailers benefit by minimising inventory liability and risks of stock-outs
  • Store replenishment collaboration where a single supplier is responsible for store replenishment over a specific period of time. This allows for optimisation of service delivery on both ends of the supply chain network.
  1. And in the cases where the products have relatively short product lifecycle, the demand for the products follows a seasonal pattern that necessitates a collaborative assortment planning. The trading partners here lay emphasis on collaborative research to establish the overriding market trends and other business factors such as consumer tastes.

AC 2.2.2.Through Sales and Operations Planning

Besides the supply planning mentioned above, sales and operations planning is another driver that a business needs to have to achieve an integrated supply chain strategy. Sales and operations are very important elements of the supply chain and they must be well managed to work synchronously because the sales aspect of the factor is responsible for promotion, identification, and capturing of the demand for the products while the operations aspect is responsible for coordination of the supply of the products and servicers to the customers. In addition, sales and operations are both fundamental to a business’s objectives of maximising profits and revenues while minimising costs. However, for these objectives to be met effectively, there must be proper co-ordination between sales and the internal operations of the company.

TASK 3: Role of Information Technology in SCM

AC 3.1 Effectiveness of IT in Managing Supply Chain within Waitrose

In recognition of the importance of information technology, Waitrose has taken various steps to embrace information technology as a way of improving performance within the supply chain. In January 2011, the company adopted the Aldata Ordering system, which is retail and distribution software solution that enhances performance in the ordering operations. This information technology system has improved performance of the Waitrose ordering system of the frozen warehouses since it went live in 2011. It enabled the company to adopt the new multi-channel environment easily and sustain high availability with low inventory since it helps in calculating, optimising and managing supplier orders for replenishment of the warehouses. The Aldata project has led to a rapid turnaround helping Waitrose to increase its efficiency since the suppliers replenish stocks to the branches with increased efficiency. In addition, the design of this solution gave chance for integration with the existing systems within a short time and with no hurdles.

Earlier on, in 2007, the grocery chain had witnessed another important benefit of information technology when it adopted the Datalogic scanning technology. Through this, the company was able to cut on customer queuing time in the Rickmansworth grocery store. Among the factors that prompted for the choice of this solution against the others is its flexibility and the fact that it provides an option for use of the scratch resistant sapphire glass. To demonstrate that information technology solutions have played an effective role in the operations of the company, in mid 2012 Waitrose VoiteQ to provide a voice-directed interface for the new warehouse management system. This solution includes about a thousand Talkman A500 terminals. It also includes more than 3,000 headsets that can support several shift patterns.

AC 3.2 Importance of ERP in Achieving Integrated Supply Chain

Enterprise Resource Planning (ERP) is important in achievement of integrated supply network in a number of ways. First, it is essential in the development of improved customer interaction and insight.  Through this, the business or organisation is able to develop long term relationships with customer and enhance the quality of interactions. Businesses must listen to and understand their customers very well for this long-term relationship to be achievement. This advantage of the ERP can only be beneficial if the company gathers and maintains broad-spectrum data that includes information on the supply chains, information about the internal database and other information assembled from the informal interaction with customers.  This allows the company to have information on important customer aspects such as their buying patterns.

Another importance of ERP systems is the achievement of global visibility especially considering a demand-driven supply network. In this age of concerns about costs of operations and doing business, organisations are keen to manage their costs without compromising on quality and efficiency of service delivery. This means that the partners in the supply chain network need to be aware of the location of inventory within the supply chain at any given network. An ERP system basically helps in doing this by helping the manufacturers manufacture and supply only what is needed within the chain and availing them at the point of need. Besides this, the business must be able to grant visibility to the customers about the inventory and products available. ERP system provides an opportunity for real-time business intelligence that is essential in this age of the demand-driven business world.

Yet another advantage of an ERP system is the supplier integration and ability for a business to source globally. In addition, the manufacturer is able to engage in lean manufacturing and manufacture at the lowest costs possible. For the business or seller, it avails a chance to connect to the best suppliers where costs are also considered. Having lean operations is important to the entire supply chain since it enables speedy response hence benefits all the participants by reducing delays.

Since performance has an inextricable connection with measurement, performance benchmarks and indicators provide managers with essential information for decision making. This information can only help optimally if the data and the relevant information are received on time. By offering the managers real-time access to the relevant data, ERP systems help the managers to manage the business for higher performance. Modern integrated enterprise resource planning systems have an added advantage of incorporating business analytics, which help business managers to standardise metrics across business operations and across the organization. This enhances the task of monitoring production and profitability.

Therefore, ERP provides manufacturers and other players in the supply chain an express path to lower cost structures and enhanced transparency through data integration, process standardization and improved visibility in the entire supply chain. These benefits trickle down to the customers through improved customer satisfaction as the business benefits by boosting its profitability and have a platform to compete effectively.

AC 3.3 Contribution of IT to SCM within Waitrose

As mentioned under AC 3.1, Waitrose has taken technology seriously and this is seen from the way the company has adopted the use of information technology platforms to enhance efficiency. As for the company’s supply chain management, IT application infrastructure is an important element in providing a strong pillar for the various operations within the supply chain network. The IT infrastructure within the Waitrose SCM has contributed in putting the company in a competitive position in the market. By providing a platform for quicker and easy access to information, information technology has also contributed to the efficiency within the SCM and led to reduced costs of managing the supply chain.  Information technology infrastructure in place has enhanced visibility within the supply chain network. In addition, it has become easier for the business to standardise many procedures and processes within the organisation and with the partners. The IT application infrastructure has also promoted accountability and the departmental automation that accompanies the infrastructure has enhanced efficiency in operations and this brings the benefits to the entire supply chain hence improving SCM. Lastly, information technology has also improved supply chain management practices by boosting supply chain integration thereby allowing for partners to enjoy more visibility, efficiency, cost effectiveness and timely sharing of crucial business intelligence.

TASK 4: Role of Logistics and Procurement in SCM

AC 4.1 Role of Logistics in SCM using JIT Methodology

Just-in-time purchasing system has been documented to be an effective way of cutting down on inventory costs, reducing lead times and improving efficiency thereby boosting productivity (Carter & Dresner 2000). Even though it might be unclear to what extent suppliers benefit in this model when dealing with buyers, it has been documented that there are several advantages that accrue to this approach for buying organisations. JIT system is an approach where the whole supply chain is harmonised and integrated to respond to the needs of customers, processes and operations in a synchronised fashion (Carter & Dresner 2000).

AC 4.2 Waitrose Procurement Practices for Fruits and Vegetables

The Waitrose procurement practice for fruits and vegetables starts with it strategy of forecasting consumer trends and relaying the information to the farmers through its supply network. Waitrose has an elaborate procurement system for fresh farm produce where it deals directly with the farmers to get the fruits and vegetables to the consumers. It has a programme called “meet the buyer” that allows the company and the farmers to share the initiative mutually. By dealing directly with the farmers, the company is able to mitigate delays and increase understanding and mutual relations.

AC 4.3 Factors for Improving Procurement Practices within Waitrose- Delivery Times

With the continued expansion of the company, Waitrose is bound to face many challenges, which might affect the delivery times if not addressed effectively. The key to dealing with this possibility is to ensure sustainability in its strategies. The following are factors that can help in achieving this. With an expansion in mind, one important factor is to integrate information, resources and all-time within the entire supply network in a way that ensures efficiency and continuous flow of these vital elements within the supply chain and allows suppliers to have information on time. This points the company to integration and visibility as a means of improving procurement practices.

A sustainable collaborative planning fulfilments and replenishments strategy with the fruit and vegetable farmers is a factor that can bolster the procurement practices of the company. This is an important factor for successful procurement function for the integrated supply chain strategy and it involves the putting together of business procedures and intelligence by various trading partners or players in the supply chain to ensure success in supply chain planning and execution of related processes. in terms of adopting demand-driven collaborative with the farmers, the supermarket can help the vegetable and fruit farmers to track down the demand patterns of these commodities so that the suppliers avoid any inventory liability and the supermarkets avoids risks of stock-outs when the farm produce are demanded by customers. When it comes to fruit and vegetable procurement, establishing a relationship with a single supplier can cost the company immensely and therefore it is prudent that the firm continues collaborating with several farmers for the supply of the fresh farm produce. Even though store replenishment collaboration with a single supplier was earlier discussed as a good strategy for optimization of service delivery on both ends of the supply chain network, it might not work effectively with the fruits and vegetables since these mostly fall in the fast-moving consumer goods category.

Another important factor to improve procurement practice for fruit and vegetable since they have relatively short product lifecycle and the demand for the products follows a seasonal pattern is a collaborative assortment planning. The trading partners here (the supermarket and the fruit and vegetable farmers or suppliers) lay emphasis on collaborative research to establish the overriding market trends and other business factors such as consumer tastes.

Another factor is sustainable sales and operations planning since the internal operations need to be efficient to mitigate internal delays that might lead to delays in delivery hence affect effectiveness of the procurement practices. Proper co-ordination between sales and the internal operations of the company is needed to allow for a synchronised existence of sales and operations functions. For instance, if the sales function does not meet well its responsibility of promoting, identifying, and capturing the demand for the products then it is possible for the products to take longer time in storage hence delaying the inbound logistics. If that happens, it would signify procurement practices that are not sustainable for the business. Therefore, an important factor that must be considered to ensure the improvement of the procurement practices amid the rapid growth of the company is integration other functions with a sustainable sales and operations planning.

TASK 5: Strategy for Improvement of Supply Chain

AC 5.1: Waitrose’s Strategy of managing Supply Chain

In the modern business environment, IT systems have become increasingly important in managing many business processes and this is what Waitrose has done to ensure that it not only remains competitive, but it integrates efficiency into its supply chain. Early in 2012, the supermarket embarked on a process of implementation and operational improvements through the incorporation of IT system in its system that is aimed at ensuring that same distribution centres service all formats throughout the distribution network. In this strategy, stores that deal with mixed formats would have their orders picked alongside the orders for the other more conventional larger branches.

Initially, the company had made other changes to the layouts of its facilities where it modified the stores to adapt a layout that guaranteed higher efficiency and reduced travel time during the picking missions.  This is a good move as corroborated by Le-Duc and René (2007), who have pointed out that the warehouse design is a key factor in the reduction of throughput time especially when determining the number of orders to be picked in a single picking tour. In their analysis, the authors considered rectangular warehouses and S-shaped heuristic design.

Besides the layouts of the warehouses, there are other essential factors that have been identified as crucial in reducing the order picking time and increasing the efficiency and performance of the supply chain. According to Petersen (1997), points out that a company’s routing and sorting policy, the strategy adopted in it storage facilities and the batching method are influential in determining the success of the company in ensuring performance and efficiency in its supply chain management strategy. And in fact, more recent literature has also laid emphasis on the importance of proper routing policy and layout as an important factor to be factored in when considering improvement of the supply chain efficiency and performance (Roodbergen & De Koster 2001). In their research study, Roodbergen and De Koster (2001), established that when determining the supply chain management where warehouse stock replenishment is involved, the optimal routing policy can be determined by utilising dynamic programming to come up with the best algorithm. When this knowledge is integrated with findings that well-developed layouts are essential for minimizing throughput times, it adds to more reasons why Waitrose is justified to come up with means to influence its storage strategies.

Alongside the store layouts, the company also works on simulations that are aimed at determining the optimal process flows for the supply chain network for projected and existing operations. This modeling plan by Waitrose uses the CLASS logistics software supplied by Cirrus Logistics. Through this software and model simulations, the company is able to determine the impact of any process changes in warehouse matters like the arrival and departure of vehicles, receiving of stock and replenishment, order picking, loading and dispatch in light of the growing volumes. In addition, the company tests any prospective developments against the projected volumes before making any capital commitments are initiated into supply network changes. In order to reduce inconveniences and risks associated with backorders, Waitrose has put a strict challenge to all its suppliers. This challenge is related to value and delivery. Thus, the company has indicated that value propositions must be clearly targeted or have a clear objective, they must be communicated effectively and they must also deliver the promises consistently (Bourlakis 2012).  In order to ensure that the value of products reaches the customers as desired by the customers served, the supermarket has integrated the inward logistics and outbound logistics in a way that ensures consistency in the flow of value. Therefore, those entrusted with serving customers are given the same value challenge to ensure integration of external and internal processes and operations.


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Our essay writers are graduates with bachelor's, masters, Ph.D., and doctorate degrees in various subjects. The minimum requirement to be an essay writer with our essay writing service is to have a college degree. All our academic writers have a minimum of two years of academic writing. We have a stringent recruitment process to ensure that we get only the most competent essay writers in the industry. We also ensure that the writers are handsomely compensated for their value. The majority of our writers are native English speakers. As such, the fluency of language and grammar is impeccable.

What if I don’t like the paper?

There is a very low likelihood that you won’t like the paper.

Reasons being:

  • When assigning your order, we match the paper’s discipline with the writer’s field/specialization. Since all our writers are graduates, we match the paper’s subject with the field the writer studied. For instance, if it’s a nursing paper, only a nursing graduate and writer will handle it. Furthermore, all our writers have academic writing experience and top-notch research skills.
  • We have a quality assurance that reviews the paper before it gets to you. As such, we ensure that you get a paper that meets the required standard and will most definitely make the grade.

In the event that you don’t like your paper:

  • The writer will revise the paper up to your pleasing. You have unlimited revisions. You simply need to highlight what specifically you don’t like about the paper, and the writer will make the amendments. The paper will be revised until you are satisfied. Revisions are free of charge
  • We will have a different writer write the paper from scratch.
  • Last resort, if the above does not work, we will refund your money.

Will the professor find out I didn’t write the paper myself?

Not at all. All papers are written from scratch. There is no way your tutor or instructor will realize that you did not write the paper yourself. In fact, we recommend using our assignment help services for consistent results.

What if the paper is plagiarized?

We check all papers for plagiarism before we submit them. We use powerful plagiarism checking software such as SafeAssign, LopesWrite, and Turnitin. We also upload the plagiarism report so that you can review it. We understand that plagiarism is academic suicide. We would not take the risk of submitting plagiarized work and jeopardize your academic journey. Furthermore, we do not sell or use prewritten papers, and each paper is written from scratch.

When will I get my paper?

You determine when you get the paper by setting the deadline when placing the order. All papers are delivered within the deadline. We are well aware that we operate in a time-sensitive industry. As such, we have laid out strategies to ensure that the client receives the paper on time and they never miss the deadline. We understand that papers that are submitted late have some points deducted. We do not want you to miss any points due to late submission. We work on beating deadlines by huge margins in order to ensure that you have ample time to review the paper before you submit it.

Will anyone find out that I used your services?

We have a privacy and confidentiality policy that guides our work. We NEVER share any customer information with third parties. Noone will ever know that you used our assignment help services. It’s only between you and us. We are bound by our policies to protect the customer’s identity and information. All your information, such as your names, phone number, email, order information, and so on, are protected. We have robust security systems that ensure that your data is protected. Hacking our systems is close to impossible, and it has never happened.

How our Assignment  Help Service Works

1.      Place an order

You fill all the paper instructions in the order form. Make sure you include all the helpful materials so that our academic writers can deliver the perfect paper. It will also help to eliminate unnecessary revisions.

2.      Pay for the order

Proceed to pay for the paper so that it can be assigned to one of our expert academic writers. The paper subject is matched with the writer’s area of specialization.

3.      Track the progress

You communicate with the writer and know about the progress of the paper. The client can ask the writer for drafts of the paper. The client can upload extra material and include additional instructions from the lecturer. Receive a paper.

4.      Download the paper

The paper is sent to your email and uploaded to your personal account. You also get a plagiarism report attached to your paper.

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