Achieving project success
Incorporating the project management plan (PMP) in project management is considered effective in achieving project success. Firstly, I agree with you on the fact that stakeholder involvement is important in achieving the desired result. Concurrently, City Bank, the bank’s management, software developers and testers as well as customers are the main stakeholders in the case study. However, City Bank was reluctant in engaging its stakeholders in the Enterprise Resource Planning (ERP) development. As a result, there was a lack of proper communication on the scope of the project and the desired engagement levels, which led to poor coordination in the Joint Application Design (JAD) process. You note that the project was a success despite all the downfalls experienced. Unfortunately, I disagree with your opinion and strongly believe the project was a total failure. According to Turner and Zolin (2012), a project is considered successful if it generates profits, increases the value of its stakeholders, is completed within the required time and cost and is of the desired quality from the perspective of the customers. Case in point, the project did not achieve all the criteria for defining success and can, therefore, be considered a failure.
Factors considered when executing the project
The case study gives us insight into the various factors that should be considered when executing a project to achieve positive outcomes. First, I agree with you that user satisfaction is important in determining the success of the project. Just like Ofori, (2013) notes, customer satisfaction is critical in achieving positive project outcomes. On the other side, I disagree with your opinion that projects should be considered successful if they achieve the desired results besides exceeding time and budget. Project managers should implement a successful project management plan (PMP), to ensure the project is completed within the given deliverables.
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