Organizational behavior assists in studying the employees’ performance in the context of institutional settings. The process of developing decision also assists in determining and ensuring the success of the company. Motivated workforce enhances the performance of the organization and which is also determined by their attitude. Leadership influences the management and may affect the mood of the employees and their morale towards achieving the company’s objectives.
Managing the workforce to improve organizational performance has been a significant challenge for multinational institutions. The main issue in the Organizational Behavior Case is the mistreatment of the employees in the financial department by Rex, who is the leader of that section, as a result of unfavorable institutional culture. The employees, in this case, are demotivated and are feeling dissatisfied, which has resulted in low performance of Carfax Corporation. The personnel is paid low wages compared to their contribution or effort in the department. Additionally, Rex is not concerned with the issues that are affecting his employees, such as the low budget. He always criticizes the suggestions of his workforce. The organization requires to adopt a culture that enhances the motivation of the employees for it to improve its performance.
I would describe Rex’s leadership as bureaucratic. The case illustrates that “he works hard to follow the company’s policies and procedures and the orders of the managers above him,” which shows his loyalty to Carfax corporation. His leadership approach is task-oriented, and the upper-level management can rely on him to accomplish the tasks that the institution offers. He actively defines the roles and work necessary, develops structure, plans, organizes, and monitors the activities performed by his workforce. Therefore, Rex does not consider the well-being of his staff, which has lowered their interest while performing their duties, resulting in reduced performance of the organization.
I would advise Rex to motivate his personnel in the finance department. The employees are already dissatisfied and have low interest in their roles in the organization. He can achieve this by engaging in conversation with them and listening to the challenges affecting them and providing solutions. Rex can also promote a more substantial slice of the budget which the personnel in his finance department require. Additionally, Rex should be monitoring and controlling the performance of the employees. The case study illustrates that Carfax Corporation has reduced production as a result of demotivated personnel. Rex should be monitoring the financial reports, which will assist him in developing policies and decisions that will assist in improving the performance of the organization.
Rex should attempt to demonstrate to his workforce how a leader should be and therefore act as their role model. The employees will copy their behavior and will feel motivated by his performance. The personnel is lacking interest in their role, same as Rex is not concerned with their issues and is not considering their suggestions. He should act as their mentor and leader and train them on the best practices that they should adopt to enhance the performance of Carfax Corporation.
He should organize programs that will assist the employees in learning and acquiring more skills that will improve their performance. Mentoring can be the most effective for Rex to adopt as he will have to act as an effective and responsible leader in the organization and will have to consider all the aspects in Carfax affecting employees. Rex would be ensuring that he listens to his employees’ suggestions and attempt to implement them. He will also increase their motivation, which will result in improved organizational performance.
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