Summary of the Book
In his book titled “Resolving Conflicts at Work: Ten Strategies for Everyone on the Job,” Kenneth Cloke has analyzed ten ways through which conflicts can be best prevented and resolved in the workplace. He argues that conflicts are great opportunities for organizations to become creative, productive, enhance morale, and also achieve personal growth. However, for this to be achieved, it is important to decode a conflict culture to understand issues that led to disagreements in organizations. The company’s previous experiences with conflicts are major parameters that must not be overlooked. It is because they shape the management’s ability to ask questions and also identify the best way to solve the problems that they are facing. The first strategy that Cloke has outlined as key to resolving conflict in the workplace is for the managers to have a clear understanding of the culture and dynamics of the conflict. The second strategy is about listening to the problems or the employees complains empathetically and responsively.
The third important strategy is searching beneath the work surface to understand the hidden meaning of the employees and the staff needs. It is through this that solving the conflicts becomes easy. The fourth strategy is the ability to reframe and acknowledge the emotions of the staff members. It is because they are the main factors that trigger conflicts. The fifth strategy is the ability of the managers to separate what is more important and the issues that may get in the way of resolving the conflict. The sixth strategy is becoming creative and using the paradox method to solve problems. The seventh strategy entails learning more about difficult behaviors. The eighth strategy is leading and coaching for the main purpose of transforming the behaviors of the people. The ninth strategy is to explore more on issues to do with resistance to change and negotiating with the staff in a more collaborative way. The tenth and the last strategy is to hold a mediation and establish a prevention design strategy.
Critical Assessment of the Book
The content of the book is important for every manager and employer. It is because it teaches them how to resolve the different conflicts that they may face. Cloke has viewed conflict as more of an opportunity rather than a problem that cannot be resolved. It is because ones there is conflict, the organization managers and the staff members have to work together to establish a working solution. During the process of working together to resolve the underlying problem, the management comes to learn more about their employee’s needs and how they can be satisfied leading to quality production. It is because ones the employees learn that their employer is understanding towards their needs, they are not only motivated but work hard towards meeting the organizational goals.
The fact that Cloke has provided different ways of resolving conflicts in the workplace also makes it easy for the managers and employers to select any which they believe based on the conflict they are facing to enable them to find an appropriate solution. However, the book can be improved by the author by explaining the best scenarios that the strategies can be employed. It is because it is impossible to use the same strategies to resolve different conflicts since they are triggered by other factors. The book can be differentiated from other readings because of the simple way through which Cloke has addressed a major issue in the workplace which in this case is conflict.
The class members would appreciate and also find this book useful because of its rich content. At the same time, Cloke has used several examples that make it easy for the readers to understand the main contents or what he is trying to put across in the book.
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