Terms and conditions
When you place a reservation with central car services LLC, you agree to the following terms and conditions and you authorise central car service LLC to deduct from your card the full amount for the reservation. Should it end up that you are a no-show, the assumption is that service was rendered whether or not you have entered the car. Upon arrival past cancellation period, central car service LLC reserves the right to deny service
Deposits.
One has to have a credit card in order to hold any reservation. Visa, MasterCard, American express and master card are accepted at central car service LLC.
Cancellation policy.
Reservation cancellation should be made 24 hours prior to the reserved pick-up time, if made later, the full rate quoted will be charged.
However, if you have your flight cancelled by an airline. You will be exempted from the above policy
Change policy.
In case of any change, you should contact car service LLC at 330-515-7010.
Point to point service.
A 15 minutes grace period is provided at pick-up, after which the wait time charges apply at the vehicles hourly rate plus a 20% gratuity charged in 30 minutes increments.
Rate changes.
Once the order is completed, all the rates are subjected to an audit which consists of parking fees, additional and actual tolls.
Surcharges
We bill all of our pocket charges, which includes, the road tolls, airport fees, parking and luggage carts. Between 11:00 pm- 6:00 am, an early morning fee of $25.00 applies.
Termination of any reservation
If the driver or central car service LLC dispatcher feels that the renter is putting the vehicle or the driver in any risk, central car service LLC reserves the right to terminate the reservation with no refunds.
If the renter is in possession of any illegal substance or material, termination of service will be effective immediately and the full amount of the reservation charged. We also reserve the right to return the renting party to their original location in case of the above mentioned.
Uncontrollable acts
Central car service LLC will not take any responsibility of acts that are beyond our control like weather, accidents and traffic jams.
Vehicle damage.
Once a party pays for reservation, they are responsible for all the damages or cleaning incurred. this includes vomit ($300), burns($500), upholstery tear($500-1000)
Items central car service LLC does not take responsibility for lost, damaged or left in the vehicle items. Central car service LLC reserves the right to charge a delivery fee for returning back lost and found items.
Alcohol policy.
Alcohol is strictly prohibited into the vehicle for people under the age of 21 years old even in the company of their parents. We reserve the right to immediately terminate the chatter if and when alcohol is found and there will be no refund.
All the policies are subject to the discretion of central car service LLC management.
Stops
Any stop must be pre-arranged through the customer service and this will incur an additional fee. Last minutes stops are required to be arranged through the customer service. You should be conversant with the policies regarding the charges.
The charges for stops vary depending on the length and location of the stop. A stop outside the route of the originally scheduled transfer is more expensive. You should contact a customer service representative if you want to pre-arrange any stops prior to pick up and receive a discounted rate of the charges. If you have multiple stops, we recommend our hourly transfer rates which might be better suited to your personal needs.
Weather-related conditions
During winter, central car services LLC is not responsible for delays or termination brought about by unsafe road conditions. This is particularly for mountainous areas and resort trips.
Cancellation policy
No-shows and last minute cancellation not only cost the company and drivers time and money, but also affects our clients. Putting this in mind, all cancellations must be made 24hours prior to the pick up . Cancellations made within the allocated 24hours time frame are entitled a full refund of the rate but 20% of the base rate will be charged.
Note; a full charge will be affected for all the cancellations that are made less than 24hours prior to the pick-up time.
No shows
When a passenger fails to show up at the designated location, the base price of the trip plus a 20% gratuity plus an applicable wait time fee will be charged.
Payment.
By paying by a credit card and over the phone, you authorize central car services LLC to charge the price discussed on service.
Liability
In case of a mechanical breakdown while on the charter, central car service LLC will not be liable. The clients will assume full financial liability for any damage to the vehicle happening at the duration of the rental
Using drugs in the vehicle is highly prohibited.
Our policies apply whether or not the client has viewed the full policy description.
Smoking policy
We maintain the highest standards of cleanliness and safety in our vehicles. Smoking is prohibited, fighting, drugs or weapon are also prohibited. If a client or any of their guests involve themselves in any of the listed activities, we reserve a right of immediate termination and liquidation of the monies paid for damage to central car services LLC. the cost will be $15.00 minimum penalty.
Airport arrival service wait time
After 45 minutes for local and 60 minutes for international airport arrival reservation, you should be labelled a no show.
To avoid being charged as a no-show, you’ll be required to contact central car service LLC by phone.
A charge of $10.00/ stop will be implemented for additional stops on airport services. A stop is a maximum of ten minutes and any additional time will be billed at $1.00 per minute.
Update of Airport service Arrival times
Flight arrival times are updated when correct flight number is provided, however, the reliability of the update depends on the information provided by the passengers or airline.
Unless a greet and meet service is specifically requested, we are not allowed to meet you inside the terminals. This is due to the new security restrictions.
Please follow the pick-up instructions below
Terminal east: Door #511
Terminal West: Door #506
Level #5 at the Denver international airport is the baggage claim area
I. Once you claim your bag, use door #506 to leave the building on the west side or on the east side use door #511.
II. When you get directly outside the two doors, go to the attendants at the booth and tell them your name and that you are waiting on Denver car services or you can reach us through (303)667-4250.
To dispatch your car, upon receiving a call, the attendant alerts the holding area and a car will be released to pick you up. momentarily upon arrival in Denver, turn your phone on and if 10 minutes after leaving the plane pass without a word from your driver, please give us a call.
Airport Arrivals
The passengers are required to have mobile phones upon arrival to Denver, we will not take any responsibility if the passenger cannot be reached after arrival. There are a 45 minutes wait time for picking up luggage. in case the luggage is lost, contact us at (303)667-4250 immediately. After 45 minutes pass and no contact is made, reservations will be termed as a no-show/
Missed flights/delays
You should call customer service (303)667-4250 immediately in case of a missed flight or delay in order to reschedule. Notices issued in an unreasonable amount of time prior to the reservation. this will be considered a no-show.
One should be certain of reservation information you provided to us as we will not be responsible for mistakes coming from inaccurate information given.
Wait time
We provide for a 45 minutes wait time for all domestic and international flights from arrival time that is officially posted.
Additional wait time will be charged in 15 minutes increments based on the hourly rate of the particular car. 20 minutes of free wait is given for all other reservations and additional wait time will be charged in increments of 15 minutes based on that particular cars hourly rate
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